EFFECTIVE COMMUNICATION

Position employees and leaders to establish credibility, respectability, and have a positive impact by conveying confidence, purpose, and clarity in their verbal, non-verbal, and e-communications.

Topics include:

  • Key Elements of the Voice
  • Non-Verbal Cues
  • Techniques for Writing Effective Emails
  • Active vs. Passive Listening
  • Giving / Receiving Feedback
  • Having Difficult Conversations
  • Non-Violent Communication & Empathy
  • Accent Reduction

Please Note: Accent Reduction is a separate program.

NETWORKING SAVVY

Position employees and leaders to effectively navigate a work event, and speak about themselves and the company with confidence and clarity.

Topics include:

  • Techniques for Effectively Working a Room
  • Value Proposition / Elevator Pitches
  • Business Card Protocol
  • Strategies for Navigating Food, Drink, and Conversation
  • How to Handle Awkward Interactions

 

PROGRAMS

Effective Workplace Communication for Employees

A one-day group learning session that focuses on giving employees verbal, non-verbal, listening, and email strategies and techniques for being effective communicators. The following themes will be covered:

MODULE 1: First Impressions

MODULE 2: Verbal

MODULE 3: Non-Verbal Cues

MODULE 4: Face-to-Face Communication

MODULE 5: Listening

MODULE 6: Written Communication

MODULE 7: Building Rapport

 

Outcome: Employees will complete the session with key techniques and strategies that they can immediately use to develop and strengthen their communication skills.

Link to the one-day Communicating with Confidence, Clarity and Credibility Program

Communicating with Confidence, Clarity, and Credibility

A one-day Group Learning Session – interactive group sessions introduce supervisors and managers to key communication strategies and techniques. The following themes are covered:

 

  • Our World Perception and how it affects our impressions of others;

 

  • First Impressions: How do people perceive me and why?;

 

  • Key foundational communication models, to include:

 

  1. Body Language
  2. Voice / Words
  3. Active Listening
  4. Difficult Conversation Model
  5. Brain Physiology: why we respond the way we do
  6. Marshall Rosenberg and Empathy
  7. Feedback: delivering / receiving / feedback loop

 

  • What is my general communication style? *

* Please note: participants will complete a brief Assessment during the session. This Assessment will convey in general terms the type of communicator a supervisor/manager is. KATEN CONSULTING will be reviewing the strengths and limitations associated with each style in order to help supervisors best understand how to tailor / “flex” their styles when communicating with others.

  • Flexing my Style: How do I “flex” my style to most effectively communicate with others?

Link to the 2 ½ -day Communicating with Confidence, Clarity and Credibility Program

 

Communicating with Confidence, Clarity, and Credibility

A 2 ½ -day Group Learning Session – two interactive group sessions introduce supervisors and managers to key communication strategies and techniques and a ½ day strategies session is used to follow-up. The following themes are covered:

Please Note: Prior to Day 1 participants complete a D.I.S.C Assessment.

DAY 1:

Day 1 focuses on increasing awareness to how each participant communicates both informally and by reviewing in detail the results of the D.I.S.C Assessment. Topics include:

  • What is my D.I.S.C Communication Style?
  • Strengths of Each Style
  • Potential Limitations of the Different Styles
  • “Flexing” My Style: quick cues to help me recognize someone’s style? communicating with colleagues who have similar/differing styles.

DAY 2:

Day 2 focuses on increasing awareness to key communication strategies and techniques. Topics include:

 

  • Our World Perception and how it affects our impressions of others;

 

  • First Impressions: How do people perceive me and why?;

 

  • Key foundational communication models, to include:

 

  1. Body Language
  2. Voice / Words
  3. Active Listening
  4. Difficult Conversation Model
  5. Brain Physiology: why we respond the way we do
  6. Marshall Rosenberg and Empathy
  7. Feedback: delivering / receiving / feedback loop

 

  • How do I “flex” my style within each communication model /strategy specifically to most effectively communicate with others?

 

½ DAY STRATEGIES SESSION

The ½ day Group Learning Session helps supervisors / managers to review and practice applying key communication strategies covered in training program, to include:

 

  1. Review key communication models covered during training program. The following themes may be covered:

 

  • First Impressions: communicating through body language, words, voice
  • Reflective Listening
  • Difficult Conversation Model
  • Brain Physiology & P/R/D
  • Feedback: types, delivering, feedback loop
  • Marshall Rosenberg ~ Feelings & Needs
  • Empathy
  • “Flexing” Styles: quick cues for recognizing someone’s style

 

  1. Share real-world situations that participants can apply communication strategies to so as to further develop / strengthen their communication skills;

 

  1. Address supervisors’ / managers’ challenges and exchange best practices so that they leave the training with additional strategies to more successfully navigate workplace situations.