Communicating with Confidence, Clarity, and Credibility 2  1/2 Day

A 2 ½ -day Group Learning Session – two interactive group sessions introduce supervisors and managers to key communication strategies and techniques and a ½ day strategies session is used to follow-up. The following themes are covered:

Please Note: Prior to Day 1 participants complete a D.I.S.C Assessment.

DAY 1:

Day 1 focuses on increasing awareness to how each participant communicates both informally and by reviewing in detail the results of the D.I.S.C Assessment. Topics include:

  • What is my D.I.S.C Communication Style?
  • Strengths of Each Style
  • Potential Limitations of the Different Styles
  • “Flexing” My Style: quick cues to help me recognize someone’s style? communicating with colleagues who have similar/differing styles.

DAY 2:

Day 2 focuses on increasing awareness to key communication strategies and techniques. Topics include:

  • Our World Perception and how it affects our impressions of others;
  • First Impressions: How do people perceive me and why?;
  • Key foundational communication models, to include:
  • Body Language
  • Voice / Words
  • Active Listening
  • Difficult Conversation Model
  • Brain Physiology: why we respond the way we do
  • Marshall Rosenberg and Empathy
  • Feedback: delivering / receiving / feedback loop
  • How do I “flex” my style within each communication model /strategy specifically to most effectively communicate with others?


The ½ day Group Learning Session helps supervisors / managers to review and practice applying key communication strategies covered in training program, to include:

  • First Impressions: communicating through body language, words, voice
  • Reflective Listening
  • Difficult Conversation Model
  • Brain Physiology & P/R/D
  • Feedback: types, delivering, feedback loop
  • Marshall Rosenberg ~ Feelings & Needs
  • Empathy
  • “Flexing” Styles: quick cues for recognizing someone’s style
  • Share real-world situations that participants can apply communication strategies to so as to further develop / strengthen their communication skills
  • Address supervisors’ / managers’ challenges and exchange best practices so that they leave the training with additional strategies to more successfully navigate workplace situations