The Communication Habit 

First impressions are made in seven seconds or less—so it’s imperative that you make every moment count—and The Communication Habit by one of today’s leading experts in business communication, Laura Katen, shows you how and provides a proactive roadmap for navigating some of the most common and awkward workplace situations, to include:

• Build and Communicate Confidence
• Have a Voice and Be Heard
• Avoid Undermining Words and Phrases
• Establish and Articulate Your Value
• Acknowledge vs. Apologize
• Lead with Empathy
• Strategies to Recover, Rebuild and Re-establish