KATEN CONSULTING helps to enhance the professionalism and overall business presence of employees, from new hires to executives, through group training programs and one-on-one coaching sessions in the areas of Presentation Skills, Communication Skills, and Business / Social Etiquette. KATEN CONSULTING addresses how these essential interpersonal skills help employees and leaders to reflect credibility, experience, and professionalism in the business world.
EFFECTIVE PRESENTATION SKILLS
Position employees and leaders to effectively present themselves and their information in a clear, confident, and engaging manner. Topics include: Presentation Formats and Styles; Incorporating Tools & Materials; Strategies for Sculpting Your Message, Handling Q & A Sessions; Navigating Challenging Situations & Hostile Audiences.
Please Note: Group Programs and Coaching Sessions are audio and/or video-taped. Navigating Challenging Situations & Hostile Audiences is also offered as a full day session.
BUSINESS AND SOCIAL ETIQUETTE
Position employees to be seen as credible, confident, and professional both in and out of the office by knowing how to effectively build rapport and network, speak about themselves and the company, and effectively host or attend a business meal/event.
Business Etiquette topics include: How to Work a Room; Strategies for Building Rapport; Elevator Pitches; Business Card Protocol; and How to Handle Common and Awkward Workplace Situations. Social Etiquette topics include: Tabletop Navigation, Foods to Order / Avoid, Strategies for Handling Food, Drink, and Conversation; Transitioning from Small Talk to Business Conversation, Understanding the Nuances of Buffet vs. Sit-Down Style Dining, Being a Gracious Guest, Being an Effective Host, and What to Do at Cocktail Receptions. Etiquette lunches / dinner are 2-4 hrs.
EFFECTIVE COMMUNICATION: Communicating with Confidence, Clarity and Credibility
Position employees to be more effective communicators by conveying confidence, clarity, and credibility by their vocal delivery, non-verbal, words, and email communications. Topics include: Elements of Vocal Delivery; Undermining Words vs. Power Words; Non-Verbal Cues; Speaking Someone’s “Language” through Email; Reflective Listening; and Communication Styles.
Please Note: This program is accompanied by KATEN CONSULTING’s book Communicating with Confidence, Clarity and Credibility as well as a communication assessment.
KATEN CONSULTING works with clients spanning various industries, to include: banking, law, manufacturing, restaurant / hospitality, government, and environmental.